Customers calling your organisation should be putty in your hands, but callers often get turned off because they aren’t handled professionally.
To find out how to make the most of every call a customer makes to your organisation, click on the “Inbound Telemarketeers” channel heading and then on each course heading for more information.
Principles of Marketing
"Marketing helps you analyse what has happened, what is happening, and what you can do to make it happen in the future."
This one day course is ideal for people thinking of setting up their own business and for people who are already involved in sales, manufacturing (more…)
Consultative Selling
"Customers calling us should be putty in our hands if we give them the time they want and handle them positively and with a purpose"
Consultative Selling is the cornerstone of our training. Everything starts from here!
The ideal way to train inbound telemarketeers and call handlers to sell professionally, (more…)
Win-Win Negotiating
"The ideal result of negotiation is when both parties feel that they have won something that they value"
Whether you are selling or buying products and services, this course is ideal for you; especially if you feel that you aren't get all that you should after negotiation has finished!
Handling Complaints
"Welcoming complaints rather than avoiding them is a great way to keep customers happy……. and loyal."
Although we are in the age of networked computers and the internet, the personal touch still makes the difference between (more…)
Coaching
"Coaching helps people realise their full potential. It also builds loyalty."
We offer two types of 1-2-1 coaching: active coaching and on-site coaching.
Other Courses
"Seeing ourselves as others see and hear us is a good way of improving our performance"
We've listed our core course offering for Inbound Telemarketeers and people handling (more…)