Whether you are a solitary telesales person or part of a telemarketing team selling products and services via the telephone, then there’s training here that’s perfect for you.
Click the “Outbound Telemarketeers” channel heading and then on each course heading for more information.
Principles of Marketing
"Marketing helps you analyse what has happened, what is happening now and what you can do to make it happen in the future."
This one day course is ideal for people thinking of setting up their own business and for people who are already involved in sales, (more…)
Consultative Selling
"Targetting customers and developing them into key accounts by satisfying all their business needs is the main objective of consultative selling."
Consultative Selling is the cornerstone of our training. Everything starts from here! (more…)
Win-Win Negotiating
"The ideal result of negotiation is when both parties feel that they have won something that they value"
If you are either selling or buying products and services, this course is ideal for you; especially if you feel that you aren't get all that you should after negotiation has finished!
Making Appointments
"Making new customer appointments for a sales force is the greatest challenge of all"
This course is ideal for outbound telemarketeers, who use the phone to book appointments for field sales people (more…)
Coaching
"Coaching helps people realise their full potential. It also builds loyalty."
We offer two types of 1-2-1 coaching: active coaching and on-site coaching.
- Active coaching is when we monitor the calls that (more…)
Other Courses
"Seeing ourselves as others see and hear us is a good way of improving our performance"
We've listed our core course offering for Outbound Telemarketeers and Telesales people. (more…)