If you take incoming customer support or service calls, these courses are ideal. In fact they are perfect for anyone who has contact with your customers and who wants to develop this relationship into a “call me first” approach.
Click on the “Sales Support” channel heading and then on each course heading for more information.
Principles of Marketing
"Marketing helps you analyse what has happened, what is a happened and what you can do to make it happen in the future"
This one day course is ideal for people thinking of setting up their own business and for people who are already involved in sales, (more…)
Handling Inbound Calls
"Customers calling us should be putty in our hands. If we give them the time they want, handle them positively and with a purpose – they will be!"
The ideal way to train inbound call handlers to sell professionally, ethically and effectively is to invest in this one day course. (more…)
Customer Care
"A consistent helpful approach to your customers keeps them coming back to you."
Our training ensures that positive and consistent customer care performance becomes part of the company culture. (more…)
Handling Complaints
"Welcoming complaints rather than avoiding them is a great way to keep customers happy…… and loyal."
Although we are in the age of the internet and networked computers, (more…)
Coaching
"Coaching helps people realise their full potential, It also builds loyalty."
We offer two types of 1-2-1 coaching.
- There's active coaching when we monitor the calls (more…)
Other Courses
"Seeing ourselves as others see and hear us is a good way of improving our performance"
We've listed our core course offering for Sales Support people and for people handling (more…)