"Customers calling us should be putty in our hands if we give them the time they want and handle them positively and with a purpose"
Consultative Selling is the cornerstone of our training. Everything starts from here!
The ideal way to train inbound telemarketeers and call handlers to sell professionally, ethically and effectively is to invest in these three one day courses.
The end result is that inbound telemarketing people become key account managers, focusing on the customers most likely to give them the most profitable and valuable business.
Welcoming your callers in
- This course will show you how you'll benefit from learning how to use the Inbound Call Cycle.
- So, whether you are a solitary office person handling incoming calls – or part of an inbound telemarketing team selling products and services - or a customer support team handling customer queries, this training is ideal for you.
- The first day deals with understanding the inbound call sales cycle, followed by reviewing all the types of calls received.
- We call this "welcoming them in!"
Get a pdf of our course profile by clicking here > consultative selling – opening customers up course profile pdf
Warming your callers up
- The second day deals with the key consultative selling skills of being able to listen and probe to establish the customers needs.
- We work on handling all types of call including complaints and angry customers.
- We encourage spending the appropriate amount of time with customer calls, rather than rushing them through the process.
- We call this "warming them up."
Get a pdf of our course profile by clicking here > consultative selling course listening and probing profile pdf
Waving your callers goodbye
- The final day deals with presenting a proposal with matched benefits, handling objections, closing skills, including up selling and cross selling and follow up actions.
- This ensures that the customer ends the conversation happy to call us back again.
- We call this "waving them good-bye."
- The end result is that inbound telemarketing people and call handlers become accomplished at maximising every call opportunity they receive and adept at building total customer satisfaction.
Get a pdf of our course profile by clicking here > consultative selling course matching needs and closing deals course profile pdf